Terms of Service

Last updated: July 2026

These Terms of Service (“Terms”) govern your access to and use of the TXLOC website and the language services provided by TXLOC (“TXLOC”, “we”, “us” or “our”). By using our website or engaging our services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you confirm you are authorised to do so.

1. Definitions

• Services — translation, localization, MTPE (machine translation post-editing), subtitling, interpretation, desktop publishing and related language services.
• Client — the individual or organisation requesting the Services.
• Source Material — content you provide to us for processing.
• Deliverables — the translated or localized output we provide to you.

2. Services

We provide the Services with professional skill and care, using qualified linguists. The specific scope, languages, turnaround and price of each engagement are set out in the applicable quote or project agreement, which together with these Terms form the contract between us.

3. Quotes, Orders & Payment

• Quotes are estimates based on the information available and are valid for the period stated.
• A project begins once you confirm the quote in writing (including by email).
• Prices are exclusive of applicable taxes unless stated otherwise. Payment terms are specified per engagement; invoices are due by the stated date.
• We may suspend work or delivery where undisputed invoices remain unpaid.

4. Turnaround & Delivery

We work to agreed deadlines. Delivery times depend on timely receipt of complete, final Source Material and reference materials. We are not responsible for delays caused by incomplete instructions, late feedback, or events beyond our reasonable control.

5. Client Responsibilities

You agree to provide legible, final Source Material, any reference materials, glossaries or style guides, and to respond to queries in a timely manner. You confirm you hold the necessary rights to the Source Material and that its use does not infringe any third-party rights or applicable law.

6. Review, Revisions & Acceptance

Please review Deliverables promptly. If you notify us of a genuine error or deviation from the agreed brief within the review period stated in the project agreement, we will correct it at no additional charge. Changes to the original scope or Source Material may be treated as new work.

7. Confidentiality

We treat all Source Material and project information as confidential and handle it under non-disclosure obligations. We are happy to sign a mutual NDA on request. This obligation does not apply to information that is public through no fault of ours or that we are required to disclose by law.

8. Intellectual Property

You retain ownership of your Source Material. Upon full payment for the relevant engagement, ownership of the Deliverables transfers to you. We may retain translation memories, glossaries and internal tools created during the work for quality and efficiency, used in a manner that preserves your confidentiality. All website content, branding and design remain the property of TXLOC and may not be reproduced without permission.

9. Quality & Machine Translation

Where an engagement uses MTPE, this is disclosed and priced accordingly. We do not warrant that any translation is free from every possible variation of interpretation; language involves professional judgement. We are not responsible for errors originating in the Source Material.

10. Warranties & Disclaimers

The Services are provided on a professional best-effort basis. Except as expressly stated, the website and its content are provided “as is” without warranties of any kind, to the fullest extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or in connection with an engagement shall not exceed the fees paid for that engagement. We shall not be liable for indirect, incidental or consequential losses, including loss of profit, revenue or data. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

You agree to indemnify us against claims arising from your Source Material or your breach of these Terms, including any claim that the Source Material infringes third-party rights.

13. Cancellation

If you cancel a confirmed project, you agree to pay for work completed up to the point of cancellation and any non-recoverable costs reasonably incurred.

14. Governing Law

These Terms are governed by the laws of the State of Hawaii, United States, without regard to conflict-of-laws principles. The courts of that jurisdiction shall have exclusive jurisdiction, unless otherwise agreed in a project agreement.

15. Changes to These Terms

We may update these Terms from time to time. The version in effect when you confirm an engagement applies to that engagement. Continued use of the website constitutes acceptance of the current Terms.

16. Contact

Questions about these Terms? Contact us at t-e@txloc.com.